Digital transformation has reached every business, including Microsoft. With the change, Microsoft has undergone a revamp of their sales culture. With tools like Dynamics 365, Azure cloud solutions, and Office productivity, they’ve created a curated sales experience that eliminates hours of administrative processes to empower sellers with innovative tools.
This article explores the role of technology in curating customer experience. In an era when customers often view businesses, products, and services as commodities, customer experience is becoming a key differentiator.
Jumeirah Hotels & Resorts–owners of some of the world’s most luxurious hotels–has a reputation for delivering world-class hospitality. In their tradition of excellence, the company compiles data through its customer loyalty program to customize and deliver personalized messaging. This has resulted in nearly 50% customer engagement and a 10% increase of year-over-year revenue.
Western Canada Business Technologies is your Microsoft Partner of choice when your Organization navigates the Marketing Digital Transformation road map. Call 1-403-771-1265, email firstname.lastname@example.org or visit our website wcbizc.com.
How do you keep track of your customers? Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve, and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions.
At Western Canada Business Technologies, our core advantage is deep understanding of both technical and business challenges of our clients, and delivering solutions that are best fit. Check us out on wcbizc.com, email email@example.com or call 1-403-771-1264.
Customer service has been around for a long time. But with new tech, customer service is changing rapidly. Microsoft Dynamics 365 has the capability to radically improve your customer service experience. Drive business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.
Take a stroll through some of the various advantages Dynamics 365 Business Central can provide to small and midsize businesses.
IT security and data protection are your only ways to combat ransomware. In today’s digital age, your data is the lifeblood of your organization. Don’t fall victim to ransomware attacks that could threaten your business and customers. With Azure, identify new threats and respond quickly with services that are informed by real-time global cybersecurity intelligence delivered at cloud scale.
Technology has become an integral part of the way business is done at every level. Luckily, the cloud has made the advantages that come with this shift available to even small companies without requiring large investments or upfront costs. This E-book outlines four technological trends that are fundamentally changing the way we do business and how to stay forward thinking and competitive in these changing times.
Providence St. Joseph Health is moving beyond the typical call center to provide more personalized experiences for patients. Liaisons from its Patient & Provider Engagement Center are solving industry-wide challenges–creating more personalized patient experiences, better addressing patient needs, and helping patients access the right care with the right providers.
Kelly Roofing had trouble adapting their old systems to the upswing in business after Hurricane Irma. Now with Microsoft 365, they have not only integrated their various business processes into a single system, they have the ability to scale all of these processes to meet new unexpected increases in demand.