Customer Story: Taylor Wessing

With the world and nature of customer interactions changing rapidly, international law firm Taylor Wessing needs an IT solution that can keep up. With Azure cloud services, Taylor Wessing has the flexibility and speed they need to service customers. With advanced security benefits they can be sure their customer data will be secure.

Read More…

Customer story: RLH Corporation

Discover how Red Lion Hotels Corporation used Dynamics 365, Microsoft Teams, and Office 365 to digitally transform their internal processes to drive higher guest satisfaction. Faced with data-quality issues, the challenges of combining two legacy CRM platforms, and a need to improve internal communications, RLH Corporation consolidated disparate systems into a single platform.

Customer story: Coats

Coats, the world’s leading industrial thread manufacturer, chose the Microsoft cloud in its strategy to modernize its business and data platforms. With a 250-year heritage, a global footprint, and 19,000 employees worldwide, secure, reliable, and progressive systems are a must. The company deployed cloud-based collaboration technology, including Microsoft Office, and migrated most of its data payload and SAP estate to Microsoft Azure, reducing operating costs 25-30% and improving reporting performance by 600%.

Overview of Sales and Sales Hub

Welcome to Dynamics 365 for Sales!

Dynamics 365 for Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to keep track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities. The following image shows the menu for the Sales app.

Menu of the Sales app

Available anywhere, on any device

Here are the flavors Dynamics 365 for Sales is available in:

  • The Sales app is the current full-featured, desktop-optimized app for sales scenarios.
  • The Sales Pro app is similar to the Sales app, but the entities included in the Sales Pro app are a subset of the entities included in the Sales app.
  • The Sales Hub is built on the Unified Interface framework.The Unified Interface framework uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. With Dynamics 365 (online), version 9.0.2, the Sales Hub app is optimized to work on mobile devices as well as desktops.


    For mobile devices, you’ll also need to install Dynamics 365 for phones and tablets.

If you’re using a desktop browser, you’ll see the Sales app in the app switcher as shown in the following image.

Sales desktop app switcher

If you’re using a mobile device with Dynamics 365 for phones and tablets installed, you’ll see the Sales Hub in the app switcher as shown in the following image.

Sales Hub app switcher

The following image shows the Sales Hub screen on a tablet.

Sales Hub example

What Dynamics 365 for Sales offers

Dynamics 365 for Sales offers great benefits, whether you’re using a desktop, phone, or tablet.

Benefits for sales people

  • Follow guided business processes, so you know which steps to take next to close deals faster. You can tailor these business processes for your organization’s needs.
  • Manage customers and deals wherever you are, on any device (phone, tablet, PC, or Mac).
  • Get productive faster by using familiar tools. Dynamics 365 for Sales is tightly integrated with Office 365 apps, which makes it easier to get going more quickly:
    • Use SharePoint to store and view documents like presentations or notes in the context of a record, such as an opportunity, so anyone working on the opportunity can view them.
    • Open sales data in Excel, make changes, and save the changes back to Dynamics 365 for Sales—all without switching between applications.
  • Get actionable insights and suggestions based on how you work. For example, if you have an opportunity closing next week, the Relationship Assistant will send you a reminder to connect with your customer.
  • Find all activities (appointments, phone calls, and so on) related to a customer or opportunity in one central place, so you have the context you need to do your job.

Benefits for sales managers

  • Accelerate your team’s performance by using real-time analytics based on historical data and predictive information.
  • Monitor results, and provide feedback and coaching, in real time.
  • Use immersive Excel and prebuilt templates to do quick analysis without leaving Dynamics 365 for Sales.


For further inquiries contact:

Western Canada Business Technologies Inc

Brampton, Ontario


Tel: 1-403-771-1264